Skills & Competencies for Policy Change Technician

Policy Change Technician job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Policy Change Technician

Processes incoming insurance policy change requests according to company guidelines.

JOB RESPONSIBILITIES for Policy Change Technician

Responsibilities include reviewing and screening requests, calculating new premiums, issuing new policies, and calculating reimbursement checks and agents' commissions.

Policy Change Technician SALARY RANGE

BASE 50%
$47,149
TOTAL 50%
$49,220
Job Level
A02
Job Code
FA06000570
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Policy Change Technician Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Policy Change Technician skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

7 hard skills or competencies (industry competencies) for Policy Change Technician

1 Industry Competency – Insurance Industry
Proficiency Level -1
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Names the commonly used tools and techniques for insurance planning and risk management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Reports any discrepancies encountered in reviewing policy records and documentation.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Verifies received insurance coverage and damage reports to ensure accurate processing of claims.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides technical guidance to staff on claim investigation to ensure accurate insurance claims processing.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Pursues creative initiatives that may differentiate our business and give us a competitive advantage.
See 4 More Skill Behaviors
2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -1
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Explains the application of insurance regulatory laws to avoid civil penalties and license suspension.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the execution of a legal and regulatory framework to promote strict insurance compliance.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Performs compliance reviews to determine possible violations and deficiencies in insurance regulations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Trains teams on new laws and regulations to reduce liability risks and compliance violations.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes best practices in creating insurance laws and regulations to prevent frauds and malpractices.
See 4 More Skill Behaviors
3 Policy Change Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Change Technician
Proficiency Level - 4
5 Competency for - Policy Change Technician
Proficiency Level - 5

1 general skill or competency (Job family competency) for Policy Change Technician

1 Job Family Competencies – Document Processing
Proficiency Level -2
Skill definition-Converting, capturing, and processing data into digital formats to allow document integration into business processes.
Level 1 Behaviors
(General Familiarity)
Lists commonly used intelligent systems and applications used in document processing.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows applicable standard operating procedures in converting relevant data into digital document formats.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Works with the document control personnel in handling the processing of document changes.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Validates and resolves the discrepancies in important documents to ensure accurate processing.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the processing of data into electronic documents to foster digital transformation.
See 4 More Skill Behaviors
3 Policy Change Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Change Technician
Proficiency Level - 4
5 Competency for - Policy Change Technician
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Policy Change Technician

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
See 4 More Skill Behaviors
2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
See 4 More Skill Behaviors
3 Policy Change Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Change Technician
Proficiency Level - 4
5 Competency for - Policy Change Technician
Proficiency Level - 5

Summary of Policy Change Technician skills and competencies

There are 7 hard skills for Policy Change Technician, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Products, etc.
1 general skills for Policy Change Technician, Document Processing.
7 soft skills for Policy Change Technician, Standard Operating Procedures (SOP), Attention to Detail, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Policy Change Technician, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Initiative.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.